Systems SupportEvery system is provided with a support contract ensuring that there is always technical help and assistance available to your system administrators as and when the need arises. Your Project Manager will continue to be your lead consultant and act as a conduit in the immediate post “go live” period but the day to day provision of service will be delivered by one of our multidiscipline customer teams. (Each team has a mix of project managers, consultants and developers). We organise ourselves in this way so that you get some consistency and build relationships with a small number of focused people; they are targeted on providing an initial response to 95% of your calls within 3 hours The contract includes unlimited telephone/remote support from the Union Square support desk and all future upgrades and technical documentation for Workspace. We operate a call logging system guided by quality management principles and processes. Each call is logged, monitored and forms part of a formal review process that ensures we are constantly feeding back improvements to our development activities. | 
